Naval Health Clinic Charleston (NHCC) is excited to announce we have re-opened enrollment for TRICARE Prime Active duty Family Members, Retirees, and Retiree Family Members. If you currently have TRICARE Prime and are empaneled with a civilian Primary Care Manager (PCM) but would like to enroll at NHCC, please contact Humana at (800)-444-5445.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate 

Patient advocates advise and help you with problems or concerns at this facility. 
 
Beneficiary Counseling and Assistance Coordinator (BCAC)  
BCACs educate and help you with TRICARE-related inquiries.
 
Debt Collection Assistance Officer (DCAO) 
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
 
Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone/Email

Patient Relations/Advocate:

843-794-6033

usn.jbcharleston.navhlthclinchssc.list.nhc---chas-cro@health.mil

BCAC/DCAO:

843-794-6032

usn.jbcharleston.navhlthclinchssc.mesg.nhc---chas-trihthbnfinqr@health.mil

Hours

Patient Relations/Advocate:
Monday - Friday
7:30 a.m. - 4:00 p.m.

BCAC/DCAO:
Monday - Friday
8 a.m. - 3:30 p.m.

Location

110 NNPTC Circle
Goose Creek, SC

Patient Relations/Advocate:

Room 1515

BCAC/DCAO:

Room 1514

Don’t forget to keep your family’s information up to date in DEERS