Please be advised that Naval Health Clinic Charleston Pharmacy is experiencing technical difficulties with Tricare claims in the processing of refills and new prescriptions.  Prescriptions processed prior to Wednesday 21 February are available for pick-up.  We apologize in advance for the inconvenience.
Naval Health Clinic Charleston has re-opened enrollment. 
Contact Humana at 800-444-5445. 

Health Services

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

 Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate

Patient advocates advise and help you with problems or concerns at this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

 Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

 
 
 

Sexual Assault Prevention and Response Information

The Navy's Sexual Assault Prevention and Response Program (SAPR) provides 24-hours, seven-days a week sexual assault response capability for all active duty personnel and eligible family members (dependents 18 years of age and older).  Services are available to victims regardless of whether the victim knows the offender and regardless of where and when the assault took place.

Reporting a Sexual Assault

Call 911 if you are in immediate danger

The DoD Safe Helpline number is the 24/7 Sexual Assault Crisis Intervention Response Line.  If you need immediate support services, you should call the DoD Safe Helpline.

DoD Safe Helpline:

If local sexual assault victim assistance is requested, please call the following numbers, in order:

  • Local 24/7 Victim Advocate Hotline: (843) 478-8615
  • Joint Base Charleston-Weapons Station Civilian Victim Advocate: (843) 834-4527
  • Joint Base Charleston-Weapons Station Sexual Assault Response Coordinator (SARC):
    • Office: (843) 794-7428
    • Cell: (843) 276-9855

Contact Us

DoD Safe Helpline

Call: 1-877-995-5247
Text: 55-247 (202-470-5546 outside of U.S.)
Online: https://www.safehelpline.org/

Local Assistance

24/7 Victim Advocate Hotline:
(843) 478-8615
Civilian Victim Advocate:
(843) 834-4527
Sexual Assault Response Coordinator:
     -Office: (843) 794-7428
     -Cell: (843) 276-9855
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