Pharmacy

We fill new prescriptions and refills at no cost for covered medications for all our patients and eligible TRICARE enrollees.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or

• You can come back later to pick them up.

Civilian Providers

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DoD Charleston NH Ephcy
• NCPDP/NPI number: 4222749/1841399011

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Scan the QR code below to utilize our Q-Anywhere service.   
 

Or access:   https://cxmlink.com/dhamtf6314

  

Option 2: Call the Pharmacy

• Call our pharmacy refill line at 843-306-9371. Then, follow the prompts to select where you want to pick up your refills.
• Or call 843-794-6100 if you have question.

Option 3: In Person

• Go to the Pharmacy. Then, you’ll check in at the kiosk.
• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 843-306-9371 and follow the prompts from the automated system. You’ll need your prescription number to complete your request.

Option 3: In Person

Go to the Pharmacy. Then, you’ll check in at the kiosk. Note: This is the least preferred option.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.
• Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

Prescriptions can be picked up inside the pharmacy, through our drive through, or at the ScriptCenter. You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

The ScriptCenter is located at the main entry way of Naval Health Clinic Charleston. It can be accessed 24-7.

Drive-Thru

The Pharmacy Drive through is open Monday-Friday, 8 a.m. to 4 p.m. (Closed on federal holidays and weekends).

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the MedSafe located in the Pharmacy waiting area.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.