Please be advised that Naval Health Clinic Charleston Pharmacy is experiencing technical difficulties with Tricare claims in the processing of refills and new prescriptions.  Prescriptions processed prior to Wednesday 21 February are available for pick-up.  We apologize in advance for the inconvenience.
Naval Health Clinic Charleston has re-opened enrollment. 
Contact Humana at 800-444-5445. 

Getting Care

MHS GENESIS is Here!

In September 2022 the Department of Defense’s new electronic health record (EHR), MHS GENESIS, launched here at Naval Health Clinic Charleston. MHS GENESIS replaced TRICARE Online.

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription refills

The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal has replaced TRICARE Online, including the patient portal and secure messaging at this facility.

  • If you have a current TRICARE Online account, it has migrated to MHS GENESIS. No action is necessary from you.
  • If you don’t already have a TRICARE Online account, you can log onto patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
  • If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.

What happens next?

Appointment availability from September through November may be affected, and appointment times may increase as our providers adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.

Contact Us

MHS GENESIS Support

For questions regarding the DS Logon, visit https://milconnect.dmdc.osd.mil/milconnect/​ or contact the Defense Manpower Data Center at 1-800-538-9552.

Contact Us

Link

MHS GENESIS Patient Portal

Patient Portal QR Code

Need to Update Your Information in DEERS? Click Here